Our clients' situation
Our clients were selling their flat and needed support with their onward purchase, which was being handled by a different agent.
Alongside the proceeds from their sale, they were receiving a significant gifted deposit from overseas. Because the gift originated from Hong Kong, the lender required a substantial amount of documentation to evidence the funds — including translated materials, multiple transactions, and detailed source of funds confirmation.
The clients needed an adviser who could manage this level of complexity, work closely with their solicitor, and maintain clear communication throughout.
Alexander Hall's solution
Our mortgage adviser worked closely with client to ensure all documents were presented correctly to the lender. This included matching each translated document to its original version and providing clear explanations of the transactions forming the gift. Because of the overseas origin and the size of the gift, the lender asked multiple follow up questions, and the case was also selected for a head office audit. Our adviser remained closely involved throughout, handling the back and forth with the underwriter and ensuring nothing was missed. By staying close to the detail, we were able to provide frequent progress updates, helping them manage the seller’s expectations during the heightened checks. After around one month from application, the mortgage was offered and the clients’ purchase successfully exchanged.
To talk to one of our advisers about your mortgage needs, call us on 08000 38 37 36 or book an appointment today.
