If you wish to register a complaint, please write to:

Compliance Department,
Alexander Hall Associates Limited,
137 - 144 High Holborn, West End,
London WC1V 6PL

Call us at 08000 38 37 36
Or email us at [email protected]

If you cannot settle your complaint with us, you may be entitled to refer the matter to the Financial Ombudsman Service. Call their number 0800 023 4 567 or visit their website at

If you are an EU resident outside of the UK, we will accept your complaint via the contact details above, however you may also submit a complaint via the European Commission Online Dispute Resolution website.

Please note that if you submit a complaint through this portal, we will not know about your complaint until it is forwarded to us via the relevant dispute resolution bodies.

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