Complaints

Performance cookies let us collect information about how the website is used. For example, we may record what pages are visited most. This data allows us to see where we could optimise the website and make it more efficient.

• Alexander Hall: tbp, twp2, tws. tco
  Alexander Hall uses performance cookies to help understand how our visitors use the website and how we can improve our website.

We also host the following third-party solutions, which may set the following cookies:

• Google Analytics: _ga, _gat, _gat_UA-<TOKEN>, utmx, utmxx
  Google Analytics cookies are used to distinguish users and sessions and gather usage data related to your visit to our website so we can improve our website.

Functionality cookies allow the website to remember settings such as the screen size, which lets us serve the right content without overloading any network or device capacity.

• mortgage - Stores your mortgage settings for use across the website.
• ahloanamt - Stores your mortgage settings for use across the website to pre-populate mortgage calculators.
• recent - Stores information of the last pages you have viewed.
• screen - Stores the screen size of the device that you are viewing our website on. This allows us to serve the right content for the device you are using without overloading your network and preserving best layout.

Strictly necessary cookies

Strictly necessary cookies allow you to log into your account and view account details without a need to log in again every time you navigate to subsequent page. These cannot be disabled.

• hholdings_ah_website_session - Stores information about whether you are logged in into your account or not.
• cookie_preferences - Stores information about the cookie policy declaration.

What are cookies?

To make your experience visiting the Alexander Hall website as simple and convenient as possible we place small data files known as "cookies" on your computer. This practice is used by many websites.

Cookies are created when your browser loads the website. The website sends information to the browser which then creates a text file. Cookies are stored on your device for various periods of time, from as short time as the duration of your browsing session to several months.

Every time you come back to the website, the browser retrieves and sends cookies to the server, which helps to improve your experience of the website by:

• Remembering settings, so you don't have to re-enter them every time you visit
• Measuring use of the website so that we can see where we can improve
• You can manage and/or delete these small files from your device, but please be aware that this will limit the functionality that we are able to offer to you.