Alexander Hall About us Service promise

Our service promise

At Alexander Hall we are committed to providing the highest level of service at all times and to all of our clients.

We recognise that your mortgage is one of the largest investments you will ever make and we will provide you with professional and ethical advice that best suits your goals and your financial circumstances.

Our highly experienced advisers are supported in their research by the most advanced mortgage sourcing system in the UK, providing access to thousands of mortgage products.

Here are our promises to you:

Our expert advisers will listen to your needs and discuss and explain the options available to you.

Our advice will cover the methods of mortgage repayment open to you as well as the vast selection of interest rates offered by all lenders.

We'll obtain a mortgage agreement-in-principle (AIP) to allow you to carry out your property search safe in the knowledge that mortgage funds will be made available to you for when you need them.

We'll make recommendations that are in your best interests.

We'll put our recommendations to you in writing, and in straight forward terms.

We'll help you complete your mortgage application and explain what additional information and documents may be required in support of your application.

We'll use our longstanding relationships with lenders to ensure your application is dealt with quickly and efficiently.

Where possible we'll submit your application on-line to speed up your mortgage offer.

We'll allocate your application to a case manager who will assist your adviser in obtaining your mortgage offer in the shortest time possible.

Unexpected delays may occur from time to time; if they do we'll resolve them quickly and efficiently, liaising with all parties to bring matters to a swift resolution.

We'll use our experience of the London property market to liaise with valuers and estate agents.

We'll use our influence as one of London's largest mortgage brokers to negotiate with lending decision makers on your behalf.

We'll maintain regular contact with you throughout the process and will liaise with your other professional advisers.

We'll check your mortgage offer to make sure the terms and conditions meet with your approval.

Your calls to our office will be answered speedily and messages left will be returned on the same working day.

We're required to verify your identity by seeing original evidence of certain documents. We'll copy and return all documentation to you as soon as possible. We do not keep your documents on our premises overnight without your permission.

The advice given by our advisers will cover your protection needs.

Our professional advisers will explain all you need to do to ensure you leave a debt free property to your estate in the event of your death.

We'll explain how you can protect your home from repossession in the event of sickness, accident and redundancy, taking into account any provisions you may already have made.

When you entrust us with your personal financial information, we undertake to treat all of your information as private and confidential.

We do not disclose your information to anyone else unless authorised by you to do so.

From time to time we may contact you to let you know about other services and products we feel you may be interested in.

We'll treat you with respect and courtesy throughout the mortgage process and promise to look after your finances with the utmost care. However, if an occasion arises when you feel that our service has failed to reach an acceptable standard we respectfully ask you to tell us about it. Please direct your comments to

We are also covered by the Financial Ombudsman Service.

How we can help you

  • We search the market for the best deals
  • We offer exclusive mortgage deals & rates
  • We provide expert mortgage advice
  • We offer the first consultation for free
  • We do all the paperwork for you

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