The Alexander Hall philosophy
by Managing Director, Dom Scott

Perhaps the most comprehensive study ever conducted on adult life and development was started in 1938 by Harvard University, known as the Grant Study. This study was designed to track the lives of 724 people over several decades to determine which factors have the biggest influence on happiness and well-being.

After more than 80 years spent studying the test group, as well as some of their children, the current director of the ongoing research project summarised its findings so far:
People who are more socially connected to family, to friends, to community are happier, they’re physically healthier and they live longer than people who are less well connected.
– Robert Waldinger, MD

The study also highlighted that the quality of those close relationships really matter too.

As a business leader I have always strived to create a culture within Alexander Hall that supports the conclusions of the Harvard study. There are three main areas where relationships play an essential role in our business:

The relationship my employees have with each other

Our people, like many, spend more of their waking hours at work than they do at home with their families. It’s important then, that work becomes a ‘home away from home’. This is best achieved by creating a diverse, friendly and productive culture where employees actively support each other’s development and celebrate each other’s success.

The relationship my employees have with their friends and families

The people who do well at Alexander Hall are those looking to build good lives for themselves. Quite often this is complemented by (but not necessarily limited to) spending time with friends, settling down with partners, starting families and buying homes.

I want them to have the time to enjoy these things. Finding the right work/life balance is not only the vital ingredient to being motivated, but also for being motivated in the right way.

The relationships my employees have with their clients

People with wholesome aspirations are more inclined to build their business with longevity in mind. This directly benefits clients, who are more likely to deal with advisers who genuinely care, who invest more time into their transactions and go the extra mile when needed.

One of the best parts of the job is seeing clients mature from being first-time buyers purchasing with friends to being home movers buying with their families and in some instances becoming portfolio investors.

Great mortgage advisers develop sincere bonds with their clients and measure their success by how well these relationships grow.

The value of advice

Legal & General Mortgage Club has done a lot of great work in promoting the ‘Value of advice’ to support this message.

Their research shows that 81% of homeowners thought the advice of an adviser was ‘quite valuable’ or ‘extremely valuable’ when securing a mortgage.

People at the heart of the matter

I believe that people continue to be at the heart of the mortgage process; customers want to speak to qualified mortgage specialists who use cutting-edge technology during what continues to be an emotionally-driven experience.

I am also passionate about creating an environment where the Alexander Hall workforce reflects our wonderful diverse multicultural society, motivated by the core values of hard work, integrity and dedication.

We as a business look forward to forming a positive and lasting relationship with you, either as a customer, a business partner or a future employee.

As the Harvard study proved, “good relationships keep us happier and healthier.” And happy, healthy people make for great business.

Dom_Scott

Dom Scott

Managing Director

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