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Sarah Eden
Head of Support Operations
Having worked in various roles in the banking industry, increasing my knowledge of mortgages and the property market along the way and obtaining my CeMAP qualifications, I was keen to develop my knowledge and experience further within the mortgage industry and to secure a role with a company I could trust. I then saw the position of compliance officer available at Alexander Hall. I submitted my CV eagerly, as the idea of working for such a highly regarded company with a strong ethos on customer service sounded perfect for me.
I started in 2010 and was amazed at how supportive and friendly everyone was. I really enjoyed how much I was encouraged to grow and learn within the company and after progressing through a number of compliance management roles, I was further promoted in 2019 to Head of Support Operations. I manage all of the compliance and client support staff for Alexander Hall. In this role, I am able to bring greater strength and consistency to the culture of support within these important teams. At Alexander Hall we have a mindset of continual improvement and I use that mindset to develop the support framework for the advisers and the rest of the business.
I take great pride in working for Alexander Hall and emphasising to my team the company culture of rewarding and supporting hard work. I can now continue providing support to the members of my team, so that they know if they work hard I will always be there to help them achieve their full potential. I would encourage anyone who is looking for a role within the Client Support or Compliance Support teams, they contact us and we can talk you through how we could help you pursue a career that you can take great pride in as well.
I am excited for what the next chapter holds in my career and the growing ambitions of Alexander Hall.