Privacy policy

As a customer of Alexander Hall, we take your right to privacy very seriously. We will not disclose information about you or your accounts to anyone, other than where we have your consent, or where we are compelled or allowed by law to do so.

Most of the information we hold is stored electronically on computer systems. However, some data, for example the details you handwrite on an application form are held as manual or paper copies. We are confident that our systems are secure, and that no one will be able to access your information unlawfully.

You have a right to ask for a copy of the information held by us in our records in return for a payment of a small fee (£10). You also have the right to require us to correct any inaccuracies in your information.

Alexander Hall does not sell the personal information we hold. Information may, in the ordinary course of business, move between Alexander Hall, associated companies and to our contractors, which may involve the transfer of data outside the European Economic Area, and involve keeping the estate agent(s) you are using updated on the progress of your application.

From time to time we'll tell you about new services. You can choose not to receive this information when you meet with us during the arrangement of your mortgage. We may also want to provide you with related information from third parties that we think may be of interest to you or whose products or services may be of interest to you. You can change your instructions at any time by writing to:

The Data Protection Officer (Compliance Dept)
Alexander Hall Associates Limited,
137-144 High Holborn,
London
WC1V 6PL

For the purposes of the Data Protection Act 1998, the Data Controller in relation to any personal data you supply is Alexander Hall Associates Limited.

When you register with our website, in order to respond to your requirements we need to know your name, e-mail address and contact telephone number. We will keep a record of your contact and your email address. In addition to specific services that you request, we may also contact you with details of relevant products and services, as well as information about the Company. If you do not want us to do this please let us know by e-mailing unsubscribe@alexanderhall.co.uk

If you decide to provide us with any information, then you expressly authorise us to use your information in accordance with this policy. Additionally, the Financial Conduct Authority (FCA) requires us to make records to evidence the suitability of the recommendations we offer and in most instances, we will be unable to provide you with a product or service if you do not provide us with the necessary information or give us your permission to process and store your data.