Understand us

Whose mortgage products do we offer?

We offer products from the entire market.

What will you have to pay for our services

Our advice and recommendation service is free. During our first meeting we will complete a Mortgage & Remortgage questionnaire so that we can give you the appropriate advice. Once we have made our recommendations to you we will confirm our advice in writing.

We only charge a fee for processing your mortgage and because we are independent we can offer you different payment options for processing your mortgage.

Click here for information on our fee options

Who regulates us?

We are authorised and regulated by the FSA (Financial Services Authority). Our FSA registration number is 154485.

Complaints

If you wish to register a complaint, please write to:

Compliance Department,
Alexander Hall Associates Limited,
86 - 90 Curtain Road,
Shoreditch,
London
EC2A 3AA

Or call 020 7929 9800.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Serivce.