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Home About us Understand us

Understand us

Whose mortgage products do we offer?

We offer products from the entire market.

What will you have to pay for our services

Our advice and recommendation service is free. During our first meeting we will complete a Mortgage & Remortgage questionnaire so that we can give you the appropriate advice. Once we have made our recommendations to you we will confirm our advice in writing.

We only charge a fee for processing your mortgage and because we are independent we can offer you different payment options for processing your mortgage.

Who regulates us?

We are authorised and regulated by the FSA (Financial Services Authority). Our FSA registration number is 154485.

Complaints

If you wish to register a complaint, please write to:

Compliance Department,
alexander hall associates limited,
30-32 Lombard Street,
London
EC3V 9BQ

Or call, 020 7929 9800.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Serivce.

alexander hall associates limited is authorised and regulated by the Financial Services Authority for pure protection, residential mortgages and general insurance business. We do not charge a fee for residential mortgage advice; however there is an administration fee for processing each of your standard residential mortgage contracts. The typical administration fee is £499. For impaired credit lending the typical fee is 1% of the mortgage loan. For Buy to Let and Commercial Mortgages a fee of 0.5% of the mortgage loan size applies of which £500 is payable on application with the balance payable on completion.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.