We offer a comprehensive range of mortgages from across the market, but not deals that you can only obtain by going direct to a lender. A list of the lenders we advise on is available on request.
If you are seeking to borrow additional funds, the main options are: a further advance from the existing lender; a first charge remortgage; a second charge mortgage; or unsecured lending.
Where the lender permits us to arrange a further advance on your behalf, we will consider whether this is appropriate as part of our advice. Where the lender will only offer a further advance directly, whilst it may be more appropriate, we cannot consider this as part of our advice.
We do not advise on second charge mortgages. If we are unable to identify a suitable first charge mortgage we can refer you to our selected partner, V Loans, who specialise in second charge mortgage advice. We will provide you with further information if this is the case.
We do not provide any services in connection with unsecured lending.
Our initial consultation service is free. During your consultation, we will complete a client questionnaire, so that we can give the appropriate advice.
We only charge a fee for processing your mortgage and we can offer you different payment options for processing your mortgage.
We are authorised and regulated by the FCA (Financial Conduct Authority). Our FCA registration number is 154485.
If you wish to register a complaint, please write to:
Alexander Hall Associates Limited,
137 - 144 High Holborn,
Call us at 08000 38 37 36.
Or email us at email@example.com
If you cannot settle your complaint with us, you may be entitled to refer the matter to the Financial Ombudsman Service. Call their number 0800 023 4 567 or visit their website at www.financial-ombudsman.org.uk
If you are an EU resident outside of the UK, we will accept your complaint via the contact details above, however you may also submit a complaint via the European Commission Online Dispute Resolution website. Please note that if you submit a complaint through this portal, we will not know about your complaint until it is forwarded to us via the relevant dispute resolution bodies.