Alexander Hall About us Understand us

Understand us

Whose mortgage products do we offer?

We offer a comprehensive range of mortgages from across the market, but not deals that you can only obtain by going direct to a lender. A list of the lenders we advise on is available on request.

If you are seeking to borrow additional funds, the main options are: a further advance from the existing lender; a first charge remortgage; a second charge mortgage; or unsecured lending.

Where the lender permits us to arrange a further advance on your behalf, we will consider whether this is appropriate as part of our advice. Where the lender will only offer a further advance directly, whilst it may be more appropriate, we cannot consider this as part of our advice.

We do not advise on second charge mortgages. If we are unable to identify a suitable first charge mortgage we can refer you to our selected partner, V Loans, who specialise in second charge mortgage advice. We will provide you with further information if this is the case.

We do not provide any services in connection with unsecured lending.

What will you have to pay for our services

Our initial consultation service is free. During your consultation, we will complete a client questionnaire, so that we can give the appropriate advice.

We only charge a fee for processing your mortgage and we can offer you different payment options for processing your mortgage.

Click here for information on our fee options

Who regulates us?

We are authorised and regulated by the FCA (Financial Conduct Authority). Our FCA registration number is 154485.

Complaints

If you wish to register a complaint, please write to:

Compliance Department,
Alexander Hall Associates Limited,
137 - 144 High Holborn,
West End,
London
WC1V 6PL

Call us at 08000 38 37 36.

Or email us at ahcompliance@alexanderhall.co.uk

If you cannot settle your complaint with us, you may be entitled to refer the matter to the Financial Ombudsman Service. Call their number 0800 023 4 567 or visit their website at www.financial-ombudsman.org.uk

If you are an EU resident outside of the UK, we will accept your complaint via the contact details above, however you may also submit a complaint via the European Commission Online Dispute Resolution website. Please note that if you submit a complaint through this portal, we will not know about your complaint until it is forwarded to us via the relevant dispute resolution bodies.

How we can help you

  • We search the market for the best deals
  • We offer exclusive mortgage deals & rates
  • We provide expert mortgage advice
  • We offer the first consultation for free
  • We do all the paperwork for you

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